Frequently Asked Questions

Because e-bikes contain large lithium batteries, we ship via specialized freight / pallet service:

• USA Domestic (from Garland, TX): 3-7 business days
• UK & EU: 7-12 business days
• Express USA: 1-3 business days available at checkout for parts & accessories

All bikes are processed within 1-3 business days for our final 30-point inspection before shipping. You will get tracking via email.

Shipping is calculated at checkout based on weight, dimensions, and destination. E-bikes like Surron Light Bee X Red Edition, Talaria Sting, and Techtron Ultra 6000 have a flat freight rate. Parts & accessories ship cheaper via DPD / DHL / FedEx.

International customers are responsible for customs duties / import taxes unless stated otherwise.

Yes! We ship across all 50 US states from our Garland, TX warehouse at 3300 Wood Dr, plus UK, EU, Canada, and Australia. For other countries, email Info@flashe-bikes.com with your address for a custom freight quote.

Yes! We offer local pickup at 3300 Wood Dr, Garland, TX 75041, USA. Select “Local Pickup” at checkout. Call +1 (210) 980-1836 to book a pickup time. Test rides available by appointment – bring helmet and ID. Ride Electric. Ride Flash.

At Flash E-Bikes, a refund can only be used when the product has been tasted and identified to be less than expected.

We do NOT offer refunds for change of mind or buyer’s remorse. We only offer refunds when the product is confirmed faulty after our tasting & identification process.

You are eligible for a refund ONLY if:

• The product is tasted and identified not to be up to standard (motor power below spec, battery health far below advertised, major mechanical failure)
• The product is damaged during transit (frame crack, broken plastics, bent wheel, dead electronics)
• The product is not what was described (wrong model, wrong color, missing listed upgrades like Renthal Fatbar or MX Connect plate)

If the product is tasted and identified not to be up to standard, damaged, or not what was described, we will offer you TWO options:

1. Option A: Fully refund of products – Full purchase price refunded to original payment method.
2. Option B: Change of product – Opportunity to exchange for another bike of equal value or upgrade by paying difference.

This is important:

If you select a change of product, our agency shall handle all shipping cost, too and fro.

That means Flash E-Bikes pays for the return shipping of the faulty bike to our Garland, TX facility AND pays for shipping the replacement bike to you. You pay $0 extra for shipping when you choose exchange after product is confirmed faulty.

If you choose full refund, return shipping is free ONLY if damage was caused by us / freight partner. Otherwise customer covers return. All exchanges = we pay both ways.

“Tasted” in our e-bike context means fully tested – diagnostic bench test + test ride. “Identified” means our technicians identify and verify the issue. A refund can only be used when product has been tasted and identified to be less than expected by OUR team – customer statement alone is not enough. This protects both sides and ensures fairness.

1. Contact us within 48 hours of delivery at Info@flashe-bikes.com or +1 (210) 980-1836 with photos / videos and order number.
2. We issue an RMA number and return instructions. Do NOT return without RMA.
3. Ship bike back (or we arrange pickup if eligible). We then taste and identify.
4. After confirmation, we offer full refund or exchange – with free shipping both ways for exchange.

We sell both. Our listings clearly state condition:

• New: Techtron Ultra 6000 Black/Green Edition, some Surron and Talaria stock
• Used – Excellent – Inspected: Surron Light Bee X Red Edition with Renthal + MX Connect, Ultra Bee Black Stealth, Talaria Sting MX3/MX4 – all with 30-point inspection, battery health report, low hours, perfect condition
• Custom Builds: Harley-Davidson Sportster Bobber Oldie But Goldie by MCP Motorcycle Park – show quality custom

Every bike includes: Bike, battery (60V 40Ah for Surron Light Bee X etc), charger, keys, toolkit, manual, and listed upgrades (Renthal Fatbar, MX Connect plate, upgraded pegs if listed). We also include our inspection sheet and battery health report.

Same motor: 6000W peak, 60V 40Ah Samsung battery, 47mph top speed, 56kg. Red Edition has red gloss forged frame with white/black LBX graphics, black plastics, often comes with Renthal Fatbar and MX Connect number plate upgrades. Black Edition is all black. Performance identical – color and upgrades are the difference.

Techtron Ultra 6000 Black/Green Edition: 6000W peak rear hub motor, 60V 38Ah battery, top speed 50-55mph GPS, range 60-75km. Dual suspension, 11-inch fat off-road tires. Street + off-road legal depending on state.

Most Surron and Talaria are sold as Off-Road Only – not road legal from factory – for private land / track use. Some states allow registration with modifications. Techtron Ultra 6000 and scooters may be road legal depending on local laws. Harley Sportster Bobber customs are road legal with clean title. Customer is responsible for checking local laws.

• New Bikes: 12 months manufacturer warranty + 60-day dealer warranty
• Used Inspected Bikes: 60-day dealer limited warranty on motor/battery/controller, 30 days on upgrades
• Custom Builds: 30-day dealer warranty on engine/transmission, paint covered for defects
• Battery warranty covers failure, not normal degradation. Crash damage not covered.

Yes! Electric Bikes | Parts & Accessories | Motorcycles. We stock genuine Surron batteries, controllers, chargers, brakes, Renthal bars, MX Connect plates, upgraded pegs, CST tires, Techtron parts, and Harley bobber parts. Email Info@flashe-bikes.com with part needed.

Charge to 80-90% for daily use, avoid full drain to 0%, store at 50-60% if not riding for weeks, keep battery indoors in winter, use only included 67.2V charger. Our battery health reports show cycles and capacity.

Flash E-Bikes
3300 Wood Dr, Garland, TX 75041, USA
Phone / WhatsApp: +1 (210) 980-1836
Email: Info@flashe-bikes.com
Website: www.flashe-bikes.com
Hours: Mon-Sat 9AM-6PM CST, Sun closed – WhatsApp only
Slogan: Electric Mobility. Built for the Ride. | Ride Electric. Ride Flash.